RETURNS POLICY

We really hope you’re loving your Gbemi pieces as much as we do! But if you ever need to return something, no worries—we’re here to make it easy for you.

To help avoid any hassle, we recommend double-checking your size before placing an order. You’ll find all the sizing details in each product description. And if you’re unsure or need a second opinion, just shoot us a DM on Instagram @gbemigirls or email us at customerservice@gbemi.co.uk —We’re always happy to help!

How to Return an Item:

Need to make a return? No problem—just head over to our  Gbemi | Aftercare  to submit a refund request.

Please make sure your item is:

• • Unworn
  • Has all original tags attached
    
  • Returned with your Order Number
    

When trying on your piece, we kindly ask that you handle it with care. Unfortunately, we can’t accept returns with signs of wear, damage, or scent (like makeup, spills, or perfume), and these will be sent back to you.

We want everyone to receive their Gbemi pieces in perfect condition, so we do reserve the right to refuse refunds for items that aren’t returned in a resaleable state.

Friendly Reminders:

• • Returns must be requested within 14 days of receiving your order.
    
  • We don’t offer direct exchanges—if you need a different size, simply return your item for a refund and place a new order.
  • Don’t forget to include your Order Number—this helps us process your refund faster!
  • For peace of mind, we recommend using a tracked delivery service when sending your return back to us.

For International Returns:

• • Please make sure to mark your parcel as “Returned Goods” and list the UK as the country of origin.
    
  • Any customs duties or taxes must be paid by you, the sender—we’re unable to cover these charges.
  • If we’re charged any fees due to incorrect labeling or unpaid customs, these will be deducted from your refund.
  • Unfortunately, we don’t provide return labels for international orders.
  • If you received the wrong item, we’re only able to offer a full refund—thanks for your understanding!

Refund Timeline:

• • Once we receive your return, refunds will be processed to your original payment method within 14 working days.
  • Please keep in mind that your bank or payment provider might take a little extra time to reflect the refund in your account.
  • While we’re unable to confirm each return individually, feel free to reach out to our customer service team if it’s been more than 14 working days since we received your return—we’ll be happy to look into it for you!

Shipping Fees:

Please note that original shipping fees are non-refundable, unless your return is due to a faulty item or a mistake on our end.

If that’s the case—and you’re in the UK—we’ll gladly cover the return shipping cost or send you a replacement item at no extra charge.

Missing Returns:

If you think your return may be lost in transit, please reach out to us at customerservice@gbemi.co.uk —we’ll do our best to help you out.

Just a quick note: once a return is marked as delivered, it’s in the hands of the carrier—but we’re always here for you and happy to assist with anything you need along the way!

Need Help?

If you have any questions at all, don’t hesitate to reach out to us at customerservice@gbemi.co.uk —we’re always happy to help and just an email away!