FAQ

Q -  HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

A - We dispatch orders within 7 days as each Nevaeh dress is specially made in our lovely small London factory.  All orders are sent via a tracked courier. If in the UK Please allow up to 10 days for your order to arrive before contacting us. PLease allow 10-15 days for international orders.

Q -  DO YOU HAVE A SIZE GUIDE?

A - Yes, a size guide can be found on the sizing information page, please click this on the footer menu

Q -  HOW CAN I GET IN TOUCH?

A - Email any queries or questions to -
info@gbemi.co.uk
We will reply right away

Q -  THE ITEM I ORDERED HAS NOT YET ARRIVED WHAT SHOULD I DO?

A - If your item has not arrived after 10 days (UK) 15 days (International) please contact us.  We will give you a code to track your order so you can find out exactly where it is and take the necessary action to find it.

Q-  CAN I RETURN MY ITEM?

A - Returns must be sent back within 14 days and in perfect original condition, unworn and tags must not be broken.  If you do want to return a product for what ever reason please make sure you contact us via the page here before sending the product back to us.  When returning a product use a signed for delivery service to make sure we receive the parcel and can track it if needed too. There will also be a  fee for international exchanges. This is a fee of £10 , this covers the postage cost for us to send the item back out to you. All UK exchanges will not be charged a fee.