Q - HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
A - We dispatch orders within 7 days as each Nevaeh dress is specially made in our lovely small London factory. All orders are sent via a tracked courier. If in the UK Please allow up to 10 days for your order to arrive before contacting us. PLease allow 10-15 days for international orders.
Q - DO YOU HAVE A SIZE GUIDE?
A - Yes, a size guide can be found on the sizing information page, please click this on the footer menu
Q - HOW CAN I GET IN TOUCH?
A - Email any queries or questions to -
We will reply right away
Q - THE ITEM I ORDERED HAS NOT YET ARRIVED WHAT SHOULD I DO?
A - If your item has not arrived after 10 days (UK) 15 days (International) please contact us. We will give you a code to track your order so you can find out exactly where it is and take the necessary action to find it.
Q- CAN I RETURN MY ITEM?
A - Returns must be sent back within 14 days and in perfect original condition, unworn and tags must not be broken. If you do want to return a product for what ever reason please make sure you contact us via the page here before sending the product back to us. When returning a product use a signed for delivery service to make sure we receive the parcel and can track it if needed too. There will also be a fee for international exchanges. This is a fee of £10 , this covers the postage cost for us to send the item back out to you. All UK exchanges will not be charged a fee.